How
to Contact Us
About
our Products
How
to Order
Payment
Methods
Ordering
Terms and Processing Time
Shipping
and Insurance
Order
Tracking
Return
Policy/Cancellations
Lost/Damaged/Unclaimed/Refused
Orders
Club
Nature
Gift
Baskets
Gift
Certificates
Newsletter
Samples
Touch
of Kindness For Charity
Affiliate
Program
Wholesale
Disclaimer
Privacy
Statement
Legal
Statement
How to Contact Us
Please use the
contact us
form or email us directly.
Our email address is
customer-care@touchofnaturebathandbody.com.
We are closed on weekends and
major holidays. If you contact us via email during out of office
hours, we will contact you as soon as possible. Please allow 24-48
hours for a response to a question or concern. If you do not hear from
us after that time, please contact us again, as we may have not received
your message.
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About our Products
Please read
our
frequently asked
questions in regard to our products prior to
making a purchase.
If a question
you have is not answered there, please contact us.
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How to Order
Online
payments are processed through
PayPal,
an eBay
company. PayPal protects your financial information with industry-leading
security and fraud prevention systems.
Your financial information is not shared with Touch of Nature Bath and Body,
LLC.
The information practices of PayPal, Inc. have been
reviewed and meet the standards of the Better Business Bureau's
BBB Online Privacy Program.
We do not store any credit
card information on our servers.
We accept orders via postal mail. We accept cashiers checks only.
Any other form of payment, including money orders, cannot be accepted and will be returned. If you would like to place an order by
postal mail, please contact us.
We do not accept orders via
telephone at this time.
Payment Methods
We accept Visa, Mastercard,
American Express and Discover.
We do not accept E-Checks at
this time.
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Ordering Terms and Processing
Time
International
Orders
At this time our shopping cart is configured for shipping to addresses in
the United States and Canada only.
For orders outside these countries, please contact us for payment and
shipping options.
Minimum
Orders
We do not have
a minimum order requirement at this time.
Sales Tax
Sales tax of 8.1 percent will be
charged on all orders shipped anywhere in Arizona.
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Shipping and Insurance
We ship primarily via USPS Priority Mail. Small orders may be shipped via USPS
First Class Mail, depending upon the size of the order.
We do not use alternative
shippers. Shipping charges are based on size and weight of package(s).
In the event that you are largely overcharged for shipping, a credit will be
issued.
Insurance and delivery
confirmation is automatically included in the quoted shipping rates shown in
the shopping cart for any order.
We
suggest that you double check your shipping address when ordering. Your
order will be shipped to the address you have provided to PayPal which is
linked to your credit card. Shipments delivered to the wrong address
due to your mistake are not our responsibility. If your package is
returned to us due to an incorrect address, you will be responsible for the
reshipping costs. If you do not pay the reshipping costs, we are
unable to issue a refund, since we do not offer returns.
Current
order processing time is 3-5 business days.
Our products
are handmade as each product as the order comes in. This gives you the
freshest product available. Most orders are shipped within 3-5
business days, however, we ask that you please allow up to 7-10 days for
shipment. This does not include weekends and major holidays. We
strive for the quickest turnaround time possible after we have received your
payment, however, during very busy times, processing may take an extra day
or two. Any major delays will be posted on our site. We reserve the right to
adjust shipping times without prior notice.
If you
need your order rushed, we can offer expedited processing and shipping for
an additional $10 plus the cost of the expedited shipping. This service is
subject to our workload and product availability. If you would like
expedited processing please contact us prior to placing your order.
We do not
guarantee availability of all products at all times. There may be instances
when certain products are not available due to their seasonal nature or
other circumstances beyond our control.
In the event that a product ordered
is unavailable, we will contact you as soon as possible and issue you an
exchange or refund. If you wish, we can notify you by email when the product
is available again.
Due to PayPal restrictions, if placing an order online, we are unable to
provide shipping to an alternate address other than the PayPal Confirmed
Address at this time. We can accommodate your request and ship to an
alternative or gift address if payment is made by postal mail. If
you would like to place an order by postal mail, please contact us.
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Order Tracking
When your order has been processed and completed, you
will receive an automated message via email from
USPS. This
indicates that your order is scheduled to be shipped on or before the next
business day. Your message will indicate the shipping date and
delivery confirmation number. You may continue to check on the status
of your order by using Track & Confirm at
USPS.
Keep in mind that it may take in mind up to
48 hours for information to appear
in the shipping carrier's database. If after that time, the
information has not been updated in their system, please contact us and we
will assist you any way we can in tracking your package.
Generally, you will need to be
home to sign for your package.
If you are unavailable at the time
the shipping carrier attempts delivery, you are responsible for rescheduling
the delivery. If you have already received notification that your
order has been shipped and it has been over a week and you have not received
your order, please contact us so that we may assist you in tracking your
order.
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Return Policy/Cancellations
Our products are handmade, so we do not accept cancellations after 24 hours.
If you would like to cancel your order, you must contact us within that
timeframe. Absolutely no changes or cancellations will be
accepted after 24 hours.
Due to the nature of our products, we do not offer refunds after a package
has been shipped. We do not offer exchanges or credits. All
sales are final, except in the event that you have received an defective or
incorrect product. In the unlikely event that you receive a
defective or incorrect product, please contact us immediately.
Please note:
We hope you will be satisfied with the products you receive.
Since our
products are handmade, slight variations should be expected. We strive
for consistency in our products, however, since we do not use machines, so
in some cases this is not always possible. Product colors may vary
from batch to batch.
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Lost/Damaged/Unclaimed/Refused Orders
All packages are insured for
loss or damage. Although lost or
damaged shipments are extremely rare, they can happen especially during
high-volume shipping times.
Please inspect all packages at
the time of acceptance. Should you receive insured goods damaged in-transit,
carefully verify the extent of the damage, keep all packaging materials
intact, then notify the shipping carrier.
We are not liable for damages that
occur in transit due to the handling of the shipping carrier. You must
submit damage claims directly to the shipping carrier.
Merchandise will not be replaced at our cost, while an insurance claim is in
progress. Placing an order with us constitutes your acceptance of this
policy. We do not accept returns on packages that have been unclaimed,
refused or returned.
Please note: We ship our
items from Arizona, where during certain months we have very high
temperatures. Although we have not had any issues with products
melting, we will not be responsible for the replacement of products that
have melted during shipping since we cannot control temperatures that the
package may be exposed to during transit. We do however, take extra
care in insulating your product in packaging that will assist in keeping it
cool. If
you would like to include an ice pack and insulated shipping container to
help ensure the safe delivery of your products, we offer this service for an
additional fee. Extra shipping charges will occur. Additionally,
we are not responsible for containers that may have leaked during shipping
as a result of high temperature exposure.
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Club
Nature
At Club Nature we offer unique savings
offers for our valued customers.
Club Nature is now offering a Shea Butter & Sugar Scrub Club.
For
more details on the current offer go to
http://www.touchofnaturebathandbody.com/customercare.htm
Offers may change periodically without notice, however, paid subscriptions
will continue through their duration. Subscriptions may not be
cancelled.
Additional shipping charges will apply.
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Gift
Baskets
Although we do not currently show a
line of gift baskets on our website, we can build a bath and body gift
basket to meet your needs.
For more details on ordering a gift basket go
to
http://www.touchofnaturebathandbody.com/giftbaskets.giftcertificates.htm
Gift cards available upon
request. We can only ship to the buyers confirmed address.
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Gift Certificates
We have gift certificates available
in denominations of $25, $50, $75 and $100.
When purchasing a Touch of Nature Bath and Body, LLC. gift certificate
issued by PayPal, you agree to our terms outlined below:
Our gift certificates expire 90 days from the date of purchase. If a
gift certificate has not been redeemed at that time, we will send you an
email reminder that your gift certificate is about to expire. If a
gift certificate is not redeemed within one week from the date the email
reminder was sent, we will automatically issue you a refund on the gift
certificate.
When you purchase a gift certificate, you will have the option to print or
email the gift certificate. We strongly suggest that you print the
gift certificate rather than sending it via email to your gift recipient.
When you choose to email the gift certificate, there are risks of the
certificate being sent to an incorrect email address and other complications which include accidentally deleted or lost emails. Also,
the gift certificates that include an email address are non-transferable and
cannot be used by another individual other than the owner of the email
address located on the certificate. Benefits to choosing to print a
gift certificate is that it will not specify an email address and is
transferable between individuals.
You will receive a PayPal gift certificate which will contain a redemption
code that is valid for any purchase at Touch of Nature Bath and Body, LLC.
During the checkout process, the user will enter the redemption code for
payment. User must have a PayPal account in order to redeem a gift
certificate. Signing up with PayPal is fast, free and secure. Gift
certificates may not be used to buy additional gift certificates. More
than one gift certificate redemption code may be redeemed at a time for a
single purchase. Unused balances can be applied to future purchases.
Gift certificates are not redeemable for cash. The recipient of a gift
certificate must be at least 18 years of age. There are no fees charged for
unused balances on gift certificates. There are no fees charged to
redeem a gift certificate. Tax, shipping, and insurance are not
charged on the purchase of a gift certificate. However, when an item is
purchased, applicable taxes and shipping will apply. Whatever the difference
is between the total cost of an item and the value of the gift certificate
will either remain as an unused balance or must be funded with another
payment source, such as a PayPal balance or credit card. All sales are
final on our gift certificates, and we do not issue refunds on gift
certificates unless they are unused and have expired.
If a gift certificate you purchased is lost or stolen, the user may still
redeem it by logging into their account at PayPal. The user must use
the PayPal account with the email address the gift certificate was sent to.
The gift certificate can be located in the Redemption Gift Certificates and
Points section of the Profile. If a printed gift certificate is lost
or stolen, you should contact the sender and ask them cancel the gift
certificate and resend it. Refunds are not issued for emailed or
printed gift certificates that were redeemed by someone other than the
intended party.
Certificates shown are not
actual gift certificates, do not represent the gift certificate design and
do not include the redemption code necessary for redeeming.
For more details on ordering a gift basket go
to
http://www.touchofnaturebathandbody.com/giftbaskets.giftcertificates.htm
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Newsletter
If you would like to receive advance notification of
specials, new or seasonal products, please
subscribe
to our newsletter.
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Samples
We currently
do not have product samples available, but hope to have them available in
the near future. We do offer samples of the essential oils, fragrance
oils and flavor oils used in our products. If you would like to try out a
scent before you order, we can provide you with a very small dry scented cotton pad.
This pad is not meant to be used as a perfume pad and we do not recommend
you use it as one. You may request up to 2 samples per envelope. Please be sure to
include a note to indicate which scents you would like to sample. We
ask that you please allow up to 7-10 days for shipment. If you have
not received your sample(s) after that time, please contact us. Please
keep in mind that the scent may differ slightly from that of your sample due
to the ingredients in your product and the strength of the oil used,
however, this will provide you with a general idea of what the scent is
like. We politely request that you do not order a large number of
samples, so that we may keep our costs down and therefore offer you the lowest prices
possible. In the event that we receive a large number of sample
requests, this offer may be discontinued.
Please send a self addressed
stamped envelope and scent request to:
Touch of Nature Bath and Body, LLC.
P.O. Box 113
Cortaro, Arizona 85652
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Touch of Kindness For Charity
We wanted to give
something back to the community, which is why we started sponsoring charities with the proceeds of our sample products.
In our program, we make
donations of $1.00 for each corresponding product to groups who are dedicated
to research and support for families dealing with autism and breast cancer.
In addition, we support
schools and foundations who grant wishes for children who have life
threatening medical conditions.
We hope to make even the
smallest of difference in assisting these wonderful organizations in
improving the quality of life for the millions of Americans affected.
We are currently working
on new product samples which will support additional groups including
families in need in Africa, and dolphin protection and rescue.
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Affiliate Program
We do not yet offer an
affiliate program, however, we have thought about offering one at some
point. Highlights for our program may include but would not be limited
to: Commissions, Product Discounts, Samples and Specials. If you
are interested in selling our products as an affiliate, please
contact us with
"Affiliate Program" in the subject line. If enough interest in such a
program is received, we may proceed with a program sooner than anticipated.
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Wholesale
We are pleased to offer
wholesale of our product line.
Our products contain quality
natural ingredients which are beneficial for the skin, while feeling simply
luxurious. Our products will arrived packaged with our product label ready
for display in your store.
Wholesale customers please
contact us with
"Wholesale Request" in the subject line for more information.
All customers placing quantity
orders are subject to pre-approval and may be refunded pending our
approval.
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IMPORTANT INFORMATION
Disclaimer:
This notice is
required by the Federal Food Drug & Cosmetic Act:
The Contents of this
website are for informational purposes only. The content is not intended to
be a substitute for professional medical advice, diagnosis, or treatment.
Always seek the advice of your physician or other qualified health provider
with any questions you may have regarding a medical condition. Always
consult your doctor if you are pregnant, lactating, or have any other health
conditions before applying these products. Keep out of eyes & mucous
membranes. All of our products should be used with the same care and caution
as any other bath or household product that you use. Touch of Nature Bath
and Body, LLC. assumes no liability for claims arising from the misuse of
our products.
Touch of
Nature Bath and Body, LLC. or any agent thereof will not be held responsible
for any injury due to the use of our products.
We list all ingredients used in our products. Persons with sensitivities or
allergies to any listed ingredient should not use those products. Should you
develop a rash or allergy from any of our products discontinue use
immediately. Please be aware, some products may contain nuts or nut butters
or oils
(this includes shea butter), or are made with equipment that may come into
contact with nuts. Those with nut sensitivities should avoid any such
products. Product ingredients are listed in link next to each
product, however, if you have any concerns regarding product ingredients
please contact us prior to purchasing.
As with all bath or cosmetic
products, please test on a small area of skin if you have a known skin
allergy or are sensitive to fragrances. Avoid getting any bath or body
products in or near eyes. Please keep products away from children unless
deemed appropriate for use by children. Do not use products for anything
other than the purpose for which they were created. We will not be held
liable for misuse, allergic reactions or any injury suffered from the known
or unknown and consenting use of our products. By purchasing products from
Touch of Nature Bath and Body, LLC. you acknowledge this policy and release
us from liability if such a situation should arise.
We make absolutely no medical claims for any of our products. All of our
products should be used with the same care and caution as any other bath or
household product.
Touch of Nature Bath and Body,
LLC. assumes no liability for claims arising from the misuse of our
products. The contents of this website are for informational purposes only.
It is not intended to be a substitute for professional medical advice,
diagnosis, or treatment.
Always seek the advice of your physician or other qualified health provider
with any questions you may have regarding a medical condition. Always
consult your doctor if you are pregnant, lactating, or have any other health
conditions or concerns before applying these products. Placing
an order with us constitutes your acceptance of our all of our terms and
policies.
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Privacy Statement:
Your privacy is very important to us. We do not
share your information with anyone. Your personal information (including
name, billing address, phone number, email address, and credit card
information) is used only as necessary to process your order. Online
payments are processed through
PayPal, an
eBay company.
PayPal protects your financial information with industry-leading security
and fraud prevention systems. Your financial information is not
shared with Touch of Nature Bath and Body,
LLC. We will only contact you if there
is a question or problem processing your order. If you have subscribed
to our notification service, special offers or promotions may be sent by
email or postal mail by Touch of Nature Bath and Body, LLC. You may opt out
at any time by following the instructions in the communication you receive.
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Legal Statement:
The
information on this website is protected under the Registered Trademark
and Copyright Laws of the United States of America. All text,
photographs, graphics, design, buttons, icons, and images are the sole
property of Touch of Nature Bath and Body, LLC. The content and source
coding on this website may not be reproduced by anyone, in whole or in
part in any form whatsoever including for the creation of materials for
resale or marketing. No portion of this website may be reproduced in any
form or by any method without express written permission from Touch of
Nature Bath and Body, LLC.
